S.  公共管理、社会保障和社会组织

按照 GB/T4754-2017（中华人民共和国国家标准：国民经济行业分类），   公共管理、社会保障和社会组织 门类又细分为以下大类：

• 91 中国共产党机关

• 92 国家机构

• 93 人民政协、民主党派

• 94 社会保障

• 95 群众团体、社会团体和其他成员组织

• 96 基层群众自治组织

以下我们列出了部分国际通行的行业 KPI 指标，仅供参考：

中文名称

英文名称

经济发展 Amount of new retail square footage Average number of business days before reported graffiti is removed Cost per animal sterilized Cost per person trained in workforce development Cost per sheltered animal Cost per youth placed in summer youth employment jobs Development of county-wide infrastructure, land supply, and affordable housing plan within one year, plan implementation and schedule adherence thereafter Dropout rate of high school students Health and human services Housing affordability index/percentage of households that can afford a median-priced home Net loss of agricultural or environmentally sensitive areas Number of affordable mortgages financed for eligible low and moderate income families Number of childcare facilities in areas of need Number of childcare facilities with national accreditation Number of economic development inquiries received Number of emerging technology projects Number of existing and startup businesses and agencies trained by the city or county per year that remain in business after two years Number of jobs created in the community from economic and community development projects Number of loans to low and moderate income persons closed per year Number of low-income infants, toddlers, and preschoolers participating in early childhood development services (versus waiting list) Number of new assisted living units in public housing within two years Number of new businesses related to incentives/coordinated efforts to promote growth in targeted industries Number of new incubated businesses that survive at least two years Number of special projects completed Number of successful placements of training program participants in employment within three years Number of volunteer hours Number of youth participating in after-school / gap-time programming Number of youths participating in employment and entrepreneurship programs within two years Per capita income Percentage annual increase in new dollars generated for economic development programs Percentage increase in graduation rare Percentage of businesses trained and subsequently receiving funding within two years Percentage of children with insurance Percentage of people with disabilities satisfied or very satisfied with service access within three years Percentage of residents satisfied with community involvement process with economic development Percentage of residents with increased access to primary and specialty medical care Percentage of sheltered animals adopted Percentage of youth with improved academic performance Percentage increase in the number of affordable and special needs housing Percentage of businesses satisfied or very satisfied with the city/county's business processes Percentage of customers of the health and human services area satisfied or very satisfied with service delivery and customer care Percentage of participants who report they learned something that will help them start a business Percentage of survey respondents earning less than $25,000 per year that rate the city/county's health and human services as good or very good Percentage of survey respondents that agree the city or county government effectively develops low-income/poor areas Percentage of users of health and human services satisfied or very satisfied with transit access to health care Reduced percentage rate of uninsured in the city/county Sick leave hours used per 1,000 hours Total infant mortality rate per 1,000 live births Total mortality rate (all causes) per 100,000 Unemployment rate 社区市政服务 Cost per document released Net loss of agricultural designated lands outside the urban development boundary (UDB) or environmentally sensitive lands Number of infill development and infill housing units and infill redevelopment projects per year (completed) Number of renters assisted Percentage of lease payments that will be on time Percentage of tree canopy increase Percentage of general/nuisance complaints responded to within 48 hours Percentage of nuisance incidents remediated within predefined timeframes Percentage of residents and businesses aware of critical knowledge factors of code compliance Percentage of residents satisfied with information delivery systems Percentage of roadways and rights-of-way cleaned and well maintained Percentage of survey respondents that agree the city or county employees that helped them went the extra mile to get their issue heard and resolved Percentage of survey respondents that rate flooding as a minor or major problem in their neighborhood Percentage of survey respondents that rate the development and land use/zoning in their neighborhood as good or very good Percentage of survey respondents that rate the drinking water quality and sewer service as good or very good Percentage of survey respondents that rate the quality of roadways and road signs in city or county as good or very good Percentage of survey respondents that were satisfied with their last contact with city or county personnel Secret shopper rating for employee customer service Total square feet of facilities 公共安全 Average fire rescue response time from time dispatch receives life-threatening call from 911 and/ or percentage of total fire calls with a response time under eight minutes from call entry to arrival and/or emergency services average response time from public safety answering point (PSAP) to arrival Cost per park safety enforcement action on park land Development and implementation of a comprehensive plan for homeland security Development of a comprehensive plan for homeland security Increase in number of licensed pets over next three years Increase number of public emergency shelters by 10% in three years Number of abandoned vehicles investigated Number of collisions related to pursuits Number of first responders trained and equipped for an emergency event Number of patrol hours in neighborhoods Number of pedestrian/bicycle collisions per 100,000 population Number of requests for special operations support Number of service call responses annually Percentage increase in number of volunteers over the next three years Percentage increase in use of non-lethal technology over next three years Percentage of citizens that state they feel safe in parks and recreation facilities Percentage reduction in drug-related incidents Percentage reduction in juvenile crime rates Percentage reduction in non-emergency calls into the 911 system Percentage of survey respondents who generally find police officers and traffic enforcement officers to be friendly and approachable safety services Percentage of survey respondents that rate crime in their neighborhood as a minor or major problem Percentage reduction in property loss rate Police emergency average response time (minutes) Rate of reinstitutionalization of offenders processed through the Juvenile Evaluation Center Rate of traffic fatalities per 100,000 population 娱乐与文化 Average cost per daily servicing acre Average safety rating for pools Cost per estimated arts center services participant hour Cost per estimated museum participant hour Cost per participant hour in senior services Cost per public event Increase in the number of collaborative programs and participants with educational institutions Number of acres of natural areas restored and number of acres maintained Number of adult sports teams Number of attendees at recreational, cultural, and library facilities, programs and services Number of cultural, recreational, and libraries collaboration projects per year Number of cultural, recreational, and library programs available for the elderly and people with disabilities Number of developed park acreage Number of estimated arts center services participant hours Number of estimated participant hours in after-school programs Number of meals served to seniors Number of public art contracts completed Number of residents satisfied or very satisfied with availability of open or green spaces Number of residents satisfied or very satisfied with availability of facilities within five years Park acres per capita Percentage of free programs offered Percentage of library district residents within four miles (or 25 minutes) of a library Percentage of organizations and artists satisfied or very satisfied with the city or county gram application process Percentage of participants satisfied or very satisfied with availability of quality lifelong learning programs in three years Percentage of survey respondents that rate the city or county's library services as good or very good Percentage of survey respondents that rate the city or county's recreational and cultural activities as good or very good Quality rating of residents and visitors for cultural, recreational, and library facilities and places Recreation and culture dollars available through all sources of funding, including existing and new sources Resident ratings of the appearance of recreational, cultural, and library facilities Resident ratings of the range of parks and recreation activities Total audience served through public events 交通 Achievement of all major milestones timelines in the city or county's transportation plan Annual percentage change of parking operations expense Average commute times to work in minutes Average dollar value per central purchasing office purchase order Average number of days between invoice date and date of check disbursement Bond ratings Calendar days from requisition to purchase order Cost of government - Dollars per capita and per capita by category Daily bus and rail boardings Dollar amount of purchases made that meet sustainability guidelines Dollar cost per accounts payable transaction Enabling strategies - Budgets and finance Implementation of 24-hour rail and bus operations Improved national customer satisfaction ranking for the airport to one of the top 20-ranked airports within two years Increase average work-trip vehicle occupancy from an estimated 1.1 passengers per vehicle to 1.15 passengers per vehicle Increase in compliance with local tax collection by 5% over next five years Increase in percentage of public transit trips taken Increase in number of visitors to county transit websites Increase the customer satisfaction ranking for the seaport by 1.5 percent by year x National customer satisfaction ranking the airport among the top ten airports for passenger satisfaction by year x Negotiated contract savings (dollars saved) Net parking income/loss Number (and percentage) of facilities meeting regulatory requirements Number of audits and special projects completed Number of parking tickets issued Number of payment transactions processed for departments Number of projects managed Number of purchases made city/countywide by central purchasing office Number of residents satisfied or very satisfied with the implementation of the city/county's transportation plan Percentage of audit recommendations "concurred with" by management Percentage of cash reserves Percentage of strategic plans outcomes supported by business plans Percentage of traffic signals synchronized and optimized Percentage of vendor solicitations successfully awarded without delay due to rebids or protests Percentage of community satisfied with value of city or county's services for tax dollars paid Percentage of employees rating the city or county or state as a good place to work Percentage of internal users satisfied with procurement timeliness quality, and overall service Percentage of survey respondents that rate the cleanliness of buses and train cars as good or very good Percentage of survey respondents that rate the congestion on the roadways in their neighborhood as a minor or major problem Percentage of survey respondents that rate the convenience of the city or county bus routes as good or very good Percentage of survey respondents that rate the ease of transportation to and from the airport and seaport as good or very good Planned frequency of transit service during peak and non-peak hours Rate of schedule adherence for bus and rail service Receiving Government Finance Officers Association (GFOA) distinguished budget award Total number of aviation passengers 政府扶持政策的运营 Cost per page view on the city or county website Dollars saved through IT investments Electronic access to services and information, and percentage of survey respondents that agree that it is easy to find what they need or want on the city or county website Fleet costs (acquisition, operating, resale value) within prescribed industry standards and percentage of department users satisfied with quality and timeliness of fleet management services Increase number of employees rating the city or county as a good place to work Number of page views on the city or county website per capita Number of planned media events (includes news conferences) One hundred percent of financial reports filed timely and accurately in compliance with the law Percentage of city or county employees aware of their component of performance targets Percentage of city or county employees aware of their importance to city or county’s values and priorities Percentage of IT projects completed on time, within budget Percentage of IT routine problems solved within 24 hours Percentage of (facility) projects completed within budget and on time Percentage of accuracy between votes cast and votes reported Percentage of customers familiar with city or county sources of information Percentage of internal customers and residents satisfied with aesthetics of city or county facilities Percentage of residents with a positive image of city or county government Percentage of users (residents, visitors, employees, etc.) satisfied with city or county services Reduced staff turnover Satisfaction ratings from service delivery departments Value of corporate-initiated media coverage Voter satisfaction with process

ECONOMIC DEVELOPMENT Amount of new retail square footage Average number of business days before reported graffiti is removed Cost per animal sterilized Cost per person trained in workforce development Cost per sheltered animal Cost per youth placed in summer youth employment jobs Development of county-wide infrastructure, land supply, and affordable housing plan within one year, plan implementation and schedule adherence thereafter Dropout rate of high school students Health and human services Housing affordability index/percentage of households that can afford a median-priced home Net loss of agricultural or environmentally sensitive areas Number of affordable mortgages financed for eligible low and moderate income families Number of childcare facilities in areas of need Number of childcare facilities with national accreditation Number of economic development inquiries received Number of emerging technology projects Number of existing and startup businesses and agencies trained by the city or county per year that remain in business after two years Number of jobs created in the community from economic and community development projects Number of loans to low and moderate income persons closed per year Number of low-income infants, toddlers, and preschoolers participating in early childhood development services (versus waiting list) Number of new assisted living units in public housing within two years Number of new businesses related to incentives/coordinated efforts to promote growth in targeted industries Number of new incubated businesses that survive at least two years Number of special projects completed Number of successful placements of training program participants in employment within three years Number of volunteer hours Number of youth participating in after-school / gap-time programming Number of youths participating in employment and entrepreneurship programs within two years Per capita income Percentage annual increase in new dollars generated for economic development programs Percentage increase in graduation rare Percentage of businesses trained and subsequently receiving funding within two years Percentage of children with insurance Percentage of people with disabilities satisfied or very satisfied with service access within three years Percentage of residents satisfied with community involvement process with economic development Percentage of residents with increased access to primary and specialty medical care Percentage of sheltered animals adopted Percentage of youth with improved academic performance Percentage increase in the number of affordable and special needs housing Percentage of businesses satisfied or very satisfied with the city/county's business processes Percentage of customers of the health and human services area satisfied or very satisfied with service delivery and customer care Percentage of participants who report they learned something that will help them start a business Percentage of survey respondents earning less than $25,000 per year that rate the city/county's health and human services as good or very good Percentage of survey respondents that agree the city or county government effectively develops low-income/poor areas Percentage of users of health and human services satisfied or very satisfied with transit access to health care Reduced percentage rate of uninsured in the city/county Sick leave hours used per 1,000 hours Total infant mortality rate per 1,000 live births Total mortality rate (all causes) per 100,000 Unemployment rate NEIGHBORHOOD AND UNINCORPORATED AREA MUNICIPAL SERVICES Cost per document released Net loss of agricultural designated lands outside the urban development boundary (UDB) or environmentally sensitive lands Number of infill development and infill housing units and infill redevelopment projects per year (completed) Number of renters assisted Percentage of lease payments that will be on time Percentage of tree canopy increase Percentage of general/nuisance complaints responded to within 48 hours Percentage of nuisance incidents remediated within predefined timeframes Percentage of residents and businesses aware of critical knowledge factors of code compliance Percentage of residents satisfied with information delivery systems Percentage of roadways and rights-of-way cleaned and well maintained Percentage of survey respondents that agree the city or county employees that helped them went the extra mile to get their issue heard and resolved Percentage of survey respondents that rate flooding as a minor or major problem in their neighborhood Percentage of survey respondents that rate the development and land use/zoning in their neighborhood as good or very good Percentage of survey respondents that rate the drinking water quality and sewer service as good or very good Percentage of survey respondents that rate the quality of roadways and road signs in city or county as good or very good Percentage of survey respondents that were satisfied with their last contact with city or county personnel Secret shopper rating for employee customer service Total square feet of facilities PUBLIC SAFETY Average fire rescue response time from time dispatch receives life-threatening call from 911 and/ or percentage of total fire calls with a response time under eight minutes from call entry to arrival and/or emergency services average response time from public safety answering point (PSAP) to arrival Cost per park safety enforcement action on park land Development and implementation of a comprehensive plan for homeland security Development of a comprehensive plan for homeland security Increase in number of licensed pets over next three years Increase number of public emergency shelters by 10% in three years Number of abandoned vehicles investigated Number of collisions related to pursuits Number of first responders trained and equipped for an emergency event Number of patrol hours in neighborhoods Number of pedestrian/bicycle collisions per 100,000 population Number of requests for special operations support Number of service call responses annually Percentage increase in number of volunteers over the next three years Percentage increase in use of non-lethal technology over next three years Percentage of citizens that state they feel safe in parks and recreation facilities Percentage reduction in drug-related incidents Percentage reduction in juvenile crime rates Percentage reduction in non-emergency calls into the 911 system Percentage of survey respondents who generally find police officers and traffic enforcement officers to be friendly and approachable safety services Percentage of survey respondents that rate crime in their neighborhood as a minor or major problem Percentage reduction in property loss rate Police emergency average response time (minutes) Rate of reinstitutionalization of offenders processed through the Juvenile Evaluation Center Rate of traffic fatalities per 100,000 population RECREATION AND CULTURE Average cost per daily servicing acre Average safety rating for pools Cost per estimated arts center services participant hour Cost per estimated museum participant hour Cost per participant hour in senior services Cost per public event Increase in the number of collaborative programs and participants with educational institutions Number of acres of natural areas restored and number of acres maintained Number of adult sports teams Number of attendees at recreational, cultural, and library facilities, programs and services Number of cultural, recreational, and libraries collaboration projects per year Number of cultural, recreational, and library programs available for the elderly and people with disabilities Number of developed park acreage Number of estimated arts center services participant hours Number of estimated participant hours in after-school programs Number of meals served to seniors Number of public art contracts completed Number of residents satisfied or very satisfied with availability of open or green spaces Number of residents satisfied or very satisfied with availability of facilities within five years Park acres per capita Percentage of free programs offered Percentage of library district residents within four miles (or 25 minutes) of a library Percentage of organizations and artists satisfied or very satisfied with the city or county gram application process Percentage of participants satisfied or very satisfied with availability of quality lifelong learning programs in three years Percentage of survey respondents that rate the city or county's library services as good or very good Percentage of survey respondents that rate the city or county's recreational and cultural activities as good or very good Quality rating of residents and visitors for cultural, recreational, and library facilities and places Recreation and culture dollars available through all sources of funding, including existing and new sources Resident ratings of the appearance of recreational, cultural, and library facilities Resident ratings of the range of parks and recreation activities Total audience served through public events TRANSPORTATION Achievement of all major milestones timelines in the city or county's transportation plan Annual percentage change of parking operations expense Average commute times to work in minutes Average dollar value per central purchasing office purchase order Average number of days between invoice date and date of check disbursement Bond ratings Calendar days from requisition to purchase order Cost of government - Dollars per capita and per capita by category Daily bus and rail boardings Dollar amount of purchases made that meet sustainability guidelines Dollar cost per accounts payable transaction Enabling strategies - Budgets and finance Implementation of 24-hour rail and bus operations Improved national customer satisfaction ranking for the airport to one of the top 20-ranked airports within two years Increase average work-trip vehicle occupancy from an estimated 1.1 passengers per vehicle to 1.15 passengers per vehicle Increase in compliance with local tax collection by 5% over next five years Increase in percentage of public transit trips taken Increase in number of visitors to county transit websites Increase the customer satisfaction ranking for the seaport by 1.5 percent by year x National customer satisfaction ranking the airport among the top ten airports for passenger satisfaction by year x Negotiated contract savings (dollars saved) Net parking income/loss Number (and percentage) of facilities meeting regulatory requirements Number of audits and special projects completed Number of parking tickets issued Number of payment transactions processed for departments Number of projects managed Number of purchases made city/countywide by central purchasing office Number of residents satisfied or very satisfied with the implementation of the city/county's transportation plan Percentage of audit recommendations "concurred with" by management Percentage of cash reserves Percentage of strategic plans outcomes supported by business plans Percentage of traffic signals synchronized and optimized Percentage of vendor solicitations successfully awarded without delay due to rebids or protests Percentage of community satisfied with value of city or county's services for tax dollars paid Percentage of employees rating the city or county or state as a good place to work Percentage of internal users satisfied with procurement timeliness quality, and overall service Percentage of survey respondents that rate the cleanliness of buses and train cars as good or very good Percentage of survey respondents that rate the congestion on the roadways in their neighborhood as a minor or major problem Percentage of survey respondents that rate the convenience of the city or county bus routes as good or very good Percentage of survey respondents that rate the ease of transportation to and from the airport and seaport as good or very good Planned frequency of transit service during peak and non-peak hours Rate of schedule adherence for bus and rail service Receiving Government Finance Officers Association (GFOA) distinguished budget award Total number of aviation passengers ENABLING STRATEGIES GOVERNMENT OPERATIONS Cost per page view on the city or county website Dollars saved through IT investments Electronic access to services and information, and percentage of survey respondents that agree that it is easy to find what they need or want on the city or county website Fleet costs (acquisition, operating, resale value) within prescribed industry standards and percentage of department users satisfied with quality and timeliness of fleet management services Increase number of employees rating the city or county as a good place to work Number of page views on the city or county website per capita Number of planned media events (includes news conferences) One hundred percent of financial reports filed timely and accurately in compliance with the law Percentage of city or county employees aware of their component of performance targets Percentage of city or county employees aware of their importance to city or county’s values and priorities Percentage of IT projects completed on time, within budget Percentage of IT routine problems solved within 24 hours Percentage of (facility) projects completed within budget and on time Percentage of accuracy between votes cast and votes reported Percentage of customers familiar with city or county sources of information Percentage of internal customers and residents satisfied with aesthetics of city or county facilities Percentage of residents with a positive image of city or county government Percentage of users (residents, visitors, employees, etc.) satisfied with city or county services Reduced staff turnover Satisfaction ratings from service delivery departments Value of corporate-initiated media coverage Voter satisfaction with process